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University Bulletin
Undergraduate Degree Programs

Penn State University Park

Begin date: Fall 1992
End date: Fall 2014


Undergraduate Certificate Program

Shirl Henry
111 Old Main
University Park
Phone: 814-863-0327

Abington College, Altoona College, Behrend College, Berks College, Capital College, King of Prussia, Penn State Beaver, Penn State Brandywine, Penn State DuBois, Penn State Fayette, Penn State Greater Allegheny, Penn State Hazelton, Penn State Lehigh Valley, Penn State Mont Alto, Penn State New Kensington, Penn State Schuylkill, Penn State Wilkes-Barre, Penn State Worthington Scranton, Penn State York, University Park


The skills associated with customer service are often as vital to business success as accounting, management, and economics. This certificate program introduces you to the skills and concepts needed in customer relations. The two special topics courses are: B A 297 Role of Customer Service in the Context of Business (1 cr), and B A 297 Customer Contact (1 cr)

To earn an undergraduate certificate in CUSTOMER RELATIONS, a minimum of 11 credits is required.


B A 297
B A 297
MKTG 221 OR MRKT 370
CAS 100A OR CAS 100B
MIS 204


Prerequisites Required.

Effective Date: Fall Semester 1992

Expiration Date:

Last Revised by the Department: 12/06/2011



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