Service Enterprise Engineering, Minor

Program Code: SEENG_UMNR

Program Description

Service sector represents over 80% of the economy and represents over 70% of jobs in the U.S. Service enterprises constitute a wide range in terms of labor intensity, information intensity, and prevailing productivity. Examples of service enterprises include hospitals, retailers, banks, financial institutions, and airlines. This minor is designed for students interested in learning about applying industrial engineering techniques to service enterprises. Students completing this minor will gain an understanding of applying industrial engineering and operations research tools for modeling, analysis, design and control of service enterprises.

In addition to the stated courses for the minor, students in IE pursuing this minor may be required to take the prerequisites for the courses listed for the Service Cluster. Students in HPA, HDFS and any other major will require MATH 220 as a prerequisite for IE 405. IE 405 and IE 322 (or an equivalent course in probability and statistics) are prerequisites for IE 460.

What is Service Enterprise Engineering?

Service Enterprise Engineering is the study, design, and implementation of new systems that improve the processes and efficiencies of the service sector, in which 80 percent of the U.S. workforce is employed. The minor answers a critical need for operational expertise in health care and human service fields. Students completing this minor will gain an understanding of applying industrial engineering and operations research tools for modeling, analysis, design and control of service enterprises.

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Most applicable for those students in industrial engineering, health policy administration, and human development and family studies, this minor gives students the ability to apply industrial engineering techniques to processes in hospitals, nonprofit organizations, retailers, banks, financial institutions, airlines, and more.

Program Requirements

Requirement Credits
Requirements for the Minor 18

Requirements for the Minor

A grade of C or better is required for all courses in the minor, as specified by Senate Policy 59-10. In addition, at least six credits of the minor must be unique from the prescribed courses required by a student's major(s).

Prescribed Courses
Prescribed Courses: Require a grade of C or better
IE 460Service Systems Engineering3
IE 478Retail Services Engineering3
Additional Courses
Additional Courses: Require a grade of C or better
Select 6 credits from Engineering Cluster:6
Engineering Economy
Probabilistic Models in Industrial Engineering
Statistical Methods in Industrial Engineering
Engineering Analytics
Advanced Engineering Economy
Deterministic Models in Operations Research
Linear Programs and Related Problems
Process Quality Engineering
Facility Layout and Location
Optimization Modeling and Methods
Capstone Design Project
Select 6 credits from the Service Cluster:6
Human Development and Family Studies Interventions
Development and Administration of Human Services Programs
Health Systems Management
Administration of Hospital and Health Service Systems
Long-Term Care Management
Health Care Quality

Academic Advising

The objectives of the university’s academic advising program are to help advisees identify and achieve their academic goals, to promote their intellectual discovery, and to encourage students to take advantage of both in-and out-of class educational opportunities in order that they become self-directed learners and decision makers.

Both advisers and advisees share responsibility for making the advising relationship succeed. By encouraging their advisees to become engaged in their education, to meet their educational goals, and to develop the habit of learning, advisers assume a significant educational role. The advisee's unit of enrollment will provide each advisee with a primary academic adviser, the information needed to plan the chosen program of study, and referrals to other specialized resources.

READ SENATE POLICY 32-00: ADVISING POLICY

University Park

Vittal Prabhu
Professor & Charles and Enid Schneider Faculty Chair in Service Enterprise Engineering
Harold and Inge Marcus Department of Industrial and Manufacturing Engineering
348 Leonhard Building
University Park, PA 16802
814-863-3212
vxp7@psu.edu

Career Paths

Over 60 percent of graduating industrial engineering students have started their careers in the service sector. Industries that have hired include consulting, retailing, supply chain, logistics, distribution, transportation, government, entertainment, financial analyst, revenue management, and health care services.

Contact

University Park

HAROLD AND INGE MARCUS DEPARTMENT OF INDUSTRIAL AND MANUFACTURING ENGINEERING
310 Leonhard Building
University Park, PA 16802
814-865-7601
psuie@psu.edu

http://www.ime.psu.edu/index.aspx